Cancellation and Amendment Policy
RedeemptionPoint offers an industry-leading Cancellation and Amendment Policy that allows you to cancel or change any booking up to 24 hours before the starting time of your tour, for any reason.***
Events beyond our control
Our tours and experiences run rain or shine; sometimes it may be necessary to make minor adjustments to the itinerary to ensure your safety. These changes do not entitle customers to any refund or compensation. In the event of extreme weather conditions, when running the tour would be unsafe, we will reschedule or refund your tour. This is at the sole discretion of Redeemption Point.
Unforeseen Closures or Strikes
In the event of the unexpected closure of a site or attraction on the day of your tour, your guide will provide an alternative itinerary. In such circumstances, you cannot request any refund or compensation.
For further information, please refer to our Terms & Conditions pages.